(864) 977-7000

The Business Office is located in the Donnan Administration building. This office is responsible for the financial matters of NGU including: student accounts and payment plans, payroll, and accounts payable. Financial Aid, Loan, and Scholarship questions should be directed to Financial Aid.

Class schedule and tuition charge questions should be directed to the Registrar.

 

Contact

 

Student Accounts

(864) 977-7900
student.accounts@ngu.edu
Fax: (864) 977-7007 

For payment processing issues please contact our payment partner Tuition Management System Call Center at 800-309-1652 which is NGU specific.  

Student Accounts Refunds

(864) 977-7178
refunds@ngu.edu

Mailing Address

North Greenville University
Att: Business Office - Student Accounts
P.O. Box 1892
Tigerville, SC 29688
 

Student Account Statements

North Greenville University utilizes the Student Portal  for statement of account and online payments. From Student Portal the student will enter Username, Password and Term to enter the Portal. Once in the Student Portal select My Ledger to view the statement of account and pay by credit card (Visa or Mastercard). Online payments are available 24 hours a day. All transactions will be posted to the student's account the next business day. If you need to set up a payment plan, please visit Payment Plan Options.

International Student Payments

For all international student payments click here. 
 

Student Account Refund Information

If you have a credit balance (balance in parenthesis) on your account for the term that resulted from a personal payment, private loan, Stafford Loan or other type of payment, you may be eligible for a refund subject to Financial Aid review and approval. 

Students will receive an email to their NGU email from NGUrefunds@afford.com to register for their preferred payment method, including debit card and direct deposit. Subsequent to registration, when a refund has been processed and is available an email from NGUrefunds@afford.com will direct next steps if any. If at any time you wish to return to the site to update your information log into NGUchoice.afford.com using your NGU email and the password you set up at authentication. For assistance registering, please call 1-888-425-1138.

Note: Parent Plus Loan Refunds will not follow this method of disbursement. Look for notification via refunds@ngu.edu

Timing of student account credit balances refunds are term reliant. If you are enrolled in a CAPS or Grad term, your refund will be processed beginning 22 days after the start of the term and disbursed approximately 2 weeks later. If you are enrolled in a traditional undergrad term, your refund timing will depend on the type of refund. Therefore, you may see refund emails as early as 6 weeks after the start of the term.

Please click on the document below for a detailed description of the refunding agreement between North Greenville University and Tuition Management Systems.

TMS Student Refund Management Services Agreement
 

Resources and Links

Student Charge Release Form
Authorization to Release Information -FERPA
 

Frequently Asked Questions

 

Will I receive a bill in the mail?

No, Your statement of account (bill) is available on the Student Portal. To view your bill, you will need to log into your portal and select MY LEDGER. Be sure to select the appropriate term (e.g. SP-16).

Is it okay if I pay by check?

Yes. Make checks payable to North Greenville University. Include the student ID# and Term (e.g. SP-16) in the memo line. Please mail at least one week early to insure payment is posted on or before due date.

Mail to:
North Greenville University
Attn: Business Office - Student Accounts
P.O. Box 1892
Tigerville, SC 29688

May I wait to receive a billing invoice of actual charges before paying?

No. The Tuition and Fees Payment Policy requires that the student pay or make arrangements for paying estimated tuition and fees by the due date each semester. Students who have not made payment or payment arrangements by the DUE DATE will be issued a "NOT CLEAR" in which the student's name will not appear on the class roster, the student will not be able to access classes on Blackboard and classes may be dropped.

Does NGU offer a monthly payment Plan?

Yes. Students and their families may pay in monthly installments. View the various options of payment at Payment Plan Options. There will be a link to the payment plan site on your student portal.
 

If I have applied for loans, scholarships, or other financial aid that are not reflected on the billing invoice, what should I do?

If you have a Private Scholarship please follow up with the person or organization that granted your scholarship. Otherwise, you may contact Financial Aid (864) 977-7056.

You may request a refund of credit on your account at any time.

 

If you have a credit balance (balance in parenthesis) on your account that is resulting from a personal payment, private loan or Stafford Loan, you may be eligible for a refund subject to Financial Aid review and approval. You may complete a Refund Request Form and mail it to the Business Office or stop by the Business Office located in the Administrative Building to complete the form. Students will be notified by NGU email when their refund check is available for pick up.

 

How do I get a 1098T form and statement history?

 

Your 2015 tax form 1098T will be available on the Student Portal by selecting "Document Tracking." A statement history is available on the Student Portal by selecting "My Ledger." Be sure to select the correct term in which you need statement history. (Ex. Sp-16 for spring 2016).

 


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