Continuing Student Crusader Accounts

Password Issues 

If you are having difficulties getting into your Crusader Accounts, you can use the Password Manager to reset your password. 

You must register at before you will be able to use the password reset manager. To register with the site, enter your Crusader ID and password, and then choose five security questions to answer. Make sure you choose questions and answers that you will remember. After choosing these questions you will be enrolled into the password manager.

Password Reset:

When resetting your password, you must answer three of your security questions. The site will allow you to choose your password based on the password requirements. If you know your current credentials, you will be able to change your password. Enter your credentials and change your password based on the password requirements*. Also, know that if you reset your password, the password for email and Student Portal will be changed. Your Blackboard password will not change. You will have to change your Blackboard password on the Blackboard website (

*Password Requirements: Your password must be at least 8 characters long with at least one capital and one lowercase letter along with at least one number or special character. It cannot contain your name, and you cannot use one of your previous passwords. After re-setting or changing your password you must wait two days before changing it again. If you run into any problems you can call the Helpdesk at 864-977-7272.



North Greenville uses the Crusader email account for any communication we feel is important to students. Professors use your crusader email to communicate with you, and when professors communicate through Blackboard, the communication goes to your Crusader email account. Also, if any of the faculty and staff at the University need to communicate with the students, they email all of the Crusader email accounts. Therefore, it is very important that you are checking your Crusader email account. You do not want to miss any important updates from your professors or other faculty members of North Greenville University.

Make sure to empty your deleted messages box every few weeks so your mailbox does not get too full. When you do not delete any messages, your mailbox will fill up in about six months. If your mailbox is full, you will not be able to receive any emails. If you are having problems receiving email, make sure your mailbox is not full before calling the helpdesk. 

Email on iPhone

To set up your email on your Apple iPhone, follow the steps on the following PDF. If you follow each step carefully, you should have no problem setting up your email on your iPhone. 

*Graduates: If you would like to keep your Crusader account after graduation, please provide IT Services with an alternate e-mail address. We will forward your mail to you, although you will no longer be able to log into your inbox.

E-Mail Acceptable Use Policy

E-mail services are provided by NGU and should be used to support the mission and purposes of the University.

a. E-mail services may be used for incidental personal purposes provided such use:

  ∑        Does not directly or indirectly interfere with the operations or e-mail services of the University
  ∑        Does not burden the University with noticeable incremental cost
Does not interfere with the e-mail userís employment or other obligations to the University.

b. Students are not permitted to send e-mail solicitations and must not forward e-mail chain letters to any person, on or off campus, except to forward a message to the ITS Department.

c. Only authorized employees may send broadcast e-mail messages. Unauthorized users are specifically prohibited from using the Universityís Address Book to harvest e-mail addresses for bulk e-mail purposes. Requests to send broadcast e-mail messages may be submitted to Student Services.

d. Students should be aware of the following:

  ∑        E-mail is less private than users may anticipate.
  ∑        Deleted e-mail may persist on backup facilities and thus be subject to disclosure under state and federal law.
  ∑        E-mail stored on University equipment, whether or not created on University equipment,
         constitutes a University record subject to disclosure.
  ∑        The University cannot protect users from receiving all e-mails they may find offensive.
Students are strongly encouraged to use the same personal and professional courtesies and
         considerations in e-mail as they would in other forms of communication. 


Student Portal

The Student Portal is an information web site that provides students with access to their information, course schedules, degree audit, transcripts, billing, financial aid, online documents, course content, grades, and more. Use your Crusader ID and password to log in.

Portal Services

Although you can view and print your transcript from the portal, these transcripts are unofficial and cannot be used for proof of academic work. To obtain an official transcript (with a seal) contact the Registrar's office.

You can use the student portal to view and print your class schedule. Always check the on-line schedule the first day of the term to verify time and location.

My Ledger:
My Ledger will show all charges and credits to your account that have been received by the business office. It may not reflect charges and credits that are pending such as loans. You can also use My Ledger to pay your bill online. Be sure to click on the My Financial Aid link to review pending aid.

My Grades:
The My Grades page shows mid-term and final grades for each term. Grades will not be mailed. All students are required to evaluate every course before taking their exams at the end of each semester. You will find the course evaluations on the My Grades page on Student Portal.


Library Databases (EZProxy)

Hester Memorial Library provides a number of research databases. These databases are available to students, faculty, staff, and alumni. Access is granted through EZProxy using an active Crusader account.



Blackboard is an online course management system. Professors may use Blackboard exclusively in online classes or to supplement traditional class assignments. Use your Crusader ID to gain access. Although the initial log in information is the same, your Blackboard password can be changed independently from your e-mail account. Unless you registered late, your Blackboard account should be ready the first day of classes. If your class is not showing in Blackboard, contact your teacher to make sure he or she has made the class available to all students before you contact the help desk. For technical assistance, please contact the Help Desk. Training and tutorials are available here. These tutorials can walk you through the basics needed for most courses using Blackboard. Questions about classes and assignments should be directed to your professor.