If you are having difficulties getting into your Crusader Accounts, you can use the Password Manager to reset your password.
You must register at password.ngu.edu before you will be able to use the password reset manager. To register with the site, enter your Crusader ID and password, and then choose five security questions to answer. Make sure you choose questions and answers that you will remember. After choosing these questions you will be enrolled into the password manager.
When resetting your password, you must answer three of your security questions. The site will allow you to choose your password based on the password requirements. If you know your current credentials, you will be able to change your password. Enter your credentials and change your password based on the password requirements*. Also, know that if you reset your password, the password for email and Student Portal will be changed. Your Blackboard password will not change. You will have to change your Blackboard password on the Blackboard website (ngu.blackboard.com).
*Password Requirements: Your password must be at least 8 characters long with at least one capital and one lowercase letter along with at least one number or special character. It cannot contain your name, and you cannot use one of your previous passwords. After re-setting or changing your password you must wait two days before changing it again. If you run into any problems you can call the Helpdesk at 864-977-7272.
North Greenville uses the Crusader email account for any communication we feel is important to students. Professors use your crusader email to communicate with you, and when professors communicate through Blackboard, the communication goes to your Crusader email account. Also, if any of the faculty and staff at the University need to communicate with the students, they email all of the Crusader email accounts. Therefore, it is very important that you are checking your Crusader email account. You do not want to miss any important updates from your professors or other faculty members of North Greenville University.
Make sure to empty your deleted messages box every few weeks so your mailbox does not get too full. When you do not delete any messages, your mailbox will fill up in about six months. If your mailbox is full, you will not be able to receive any emails. If you are having problems receiving email, make sure your mailbox is not full before calling the helpdesk.
Email on iPhone
To set up your email on your Apple iPhone, follow the steps on the following PDF. If you follow each step carefully, you should have no problem setting up your email on your iPhone.
*Graduates: If you would like to keep your Crusader account after graduation, please provide IT Services with an alternate e-mail address. We will forward your mail to you, although you will no longer be able to log into your inbox.
E-Mail Acceptable Use Policy