The ITS Help Desk provides administrative and desktop services to faculty and staff, as well as uninterrupted internet access on campus. You can enlist our services in several ways:
As part of our desire to serve our students, faculty and staff in a Christ-like manner, we also provide minor support on personal PCs and MACs.
Students can begin signing up for appointments at the Help Desk starting the second Monday after the semester begins through the week prior to exam week. Appointments are made on a first-come first-serve basis.
Service appointments are offered Monday through Thursday. We do not service personal devices on Friday.
After Hours Call Support
Faculty / Staff, if you experience any of the following problems after hours (weeknights 5 p.m. to 8:30 a.m. and weekends from Friday 1 p.m. through 8:30 a.m. Monday), report it to Campus Security at (864) 977-7777. Resident students please report issues to the Resident Assistant in your hall.
Campus Security will contact IT Services to determine what action will be taken.
Individual outages will be addressed during business hours. Reports of individual outages should be made by calling the Help Desk at (864) 977-7272 or by emailing the Help Desk if possible.