Getting Help

Help Desk

The ITS Help Desk exits primarily to ensure uninterrupted internet access on campus.  As part of our desire to serve our students, faculty and staff in a Christ-like manner, we also provide minor support on PCs and MACs.

You can enlist our services by:

•  opening a ticket on the Help Desk Portal using your NGU log in information.
• contacting us through e-mail at helpdesk@ngu.edu. 
• calling the help desk at 977-7272. 
• visiting the help desk in room 210 of the Donnan Administration building. Our hours of operation are 9 a.m. to 4:30 p.m. Monday through Thursday and 9 a.m. to 12 noon on Friday.

After Hours Call Support

Faculty/ Staff              Students

If you experience any of the following problems after hours (weeknights 6 p.m. to 8 a.m. and weekends from Friday noon through 8 a.m. Monday), report them to your RA or to Student Services at 977-7121:

• An internet outage that affects a significant number of people such as a residence hall, academic, or administrative building    
• An outage of telephone service 
• Printing services
• Outage of an enterprise system such as CAMS, website, or website services (such as the student portal, faculty portal, or library databases)
   
  
  Campus Security will contact IT Services to determine what action will be taken.

Individual outages will be addressed during business hours.  Reports of individual outages should be made by calling the Help Desk at 977-7272 or by emailing helpdesk@ngu.edu if possible.