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The Student Experience

 

Fulfilling the purpose stated in our Strategic Plan to provide “an environment in which students can realize their fullest potential as complete persons, developing intellectually, physically, socially, culturally, morally, and spiritually;”, the Student Experience is a strategic initiative to transform its operational model with a focus on the student’s administrative experience, and is organized around the following goals:

·       Student Experience Service Model – deliver programs and services in a manner consistent with the Student Experience Service Model.

·       Operational Process Transformation – redesign operational processes with an institutional rather than departmental view.

·       Jenzabar® Implementation – implement Jenzabar® as the technology platform to support the redesigned operational model and adapt to future needs.

In 2014, a grassroots cross functional group developed and managed a collection of projects under the name The Student Experience.  These projects focused on technological capabilities and process enhancements to provide for an improved student experience during enrollment and registration.  The principles of the student experience embody two operational goals.

  1. Inform the student of changes to their administrative status,
  2. Provide online services to complete requirements for enrollment and registration.


These were tactical efforts intended to make the student more knowledgeable of requirements and provide a way to satisfy those requirements prior to arriving on campus.

The Student Experience Initiative (SEI) expands upon those operational goals enabling administrative staff and faculty to view each student more holistically and provide for consistency in the operational interface across all departments and programs.  This holistic service model will be implemented via process and technology change.  The characteristics of the Student Experience Service Model are:

  • To know the student’s identity at every point of contact – a holistic view of the student,
  • To know the student’s academic and administrative status with respect to their goals,
  • To keep the student informed of requirements to meet these goals,
  • To deliver technology services to enable the student to accomplish those requirements, and
  • To enable the student to take advantage of opportunities for spiritual, academic, and personal growth.

Technology can have a significant impact upon an organization’s work whether business, corporate, or academic.  The implementation of Jenzabar® will have this impact at North Greenville.  With planning, disruption can be extremely beneficial and productive.  Process improvement in the face of technological change is not about patchwork fixes, adjusting what already exists, or making incremental changes.  Rather, it is about fundamental changes to deliver administrative and academic programs. To paraphrase Hammer and Champy in “Reengineering the Corporation”, it means asking “If I were recreating the process of making a student, given what I know today and given current technology, what would it look like?”

To answer this question, a cross functional group that includes faculty, staff, and students will begin meeting together each week during the summer 2016.  Using a disciplined methodology for process discovery and design, the group will define, document, and map the way in which processes will meet the needs of all stakeholders.  This process documentation and design will provide the foundation for Jenzabar configuration, portal construction, and workflow design.

Technology must support the university’s plan for delivering services to the student; supporting university needs, inclusive of what is yet to be imagined.  The software search and implementation was focused on those goals by seeking software that is modular, flexible, and extensible.

These characteristics require a modern architecture and design that will allow the assembly of functionality and the construction of workflow based on the university’s operational model.  Jenzabar® was chosen in December 2015 as the software platform that will support the SEI model.  Its architecture was judged to be consistent with university goals for the student experience, and promises to support growth and program expansion for the next decade.

APRIL 2016

  • Jenzabar® Implementation Kickoff 

 

JULY 2016

  • Preconfiguration Consulting and training
  • Institutional process mapping and design completed

 

SEPTEMBER 2016

  • Initial data mapping

 

NOVEMBER 2016

  • Configuration training

 

DECEMBER 2016

  • Final data mapping

 

MARCH 2017

  • Data validation

 

SUMMER 2017

  • Process validation
  • Module training

 

OCTOBER 2017

  • Go Live

Love is actionable and demonstrated by what we do for others.  Understanding this principle, faculty and staff of North Greenville University actively seek to build meaningful and lasting relationships with students, guiding them to understand their purpose and place in God’s Kingdom, and demonstrating God’s active role in their lives.


This initiative enables the principle of love by allowing us time to focus on students; to see them as potential rather than a collection of documents, to seek their welfare in addition to financial aid, to teach discernment and wisdom as well as knowledge, and to come alongside them as they seek their place in God’s Kingdom.

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