Department: Student Services
Position Summary: The Adult and Graduate Academic Services office seeks to enhance student experience and satisfaction by providing exemplary customer service to NGU’s non-traditional student population by assisting students with registration, bill payment, financial aid information, scheduling, etc. The Academic Advisor is responsible for establishing and maintain relationships with students helping to ensure that their educational experience at NGU is excellent.
- Represent NGU in creating a professional, welcoming, and helpful environment by providing excellent customer service in person, on the phone, and in written communication.
- Assist with retention and student satisfaction efforts by connecting students with information and resources to navigate the administrative needs of their student experience.
- Support NGU students by problem solving in the following areas:
- Admissions: Ensure a smooth transition from JRM to J1
- Contact all new students to ensure they are oriented to the school’s systems and policies.
- Advise and register students each term
- Assist with digital orientation for new students
- Update and maintain student information in Jenzabar
- Develop and run reports as needed
- Work with other departments on campus under the direction of the AVP
- Engage students in an ongoing manner to serve their needs (phone, text, email, etc.).
- Collaborate with other areas within Students Services, including Student Accounts, Financial Aid, and Academic Records regarding student portal issues and in answering general student questions related to these areas.
- Support the Adult and Graduate Academic Service Office as needed.
- Master’s degree preferred.
- Excellent interpersonal and communication skills to handle a variety of student issues and
- Ability to organize, prioritize, and problem solve in an environment where frequent interruptions
- Ability to follow through with tasks.
- Computer literacy and knowledge of Microsoft Office Suite.
- Jenzabar knowledge preferred.
- Familiarity with Higher Education Administration policies and processes preferred.
- At least one year of university services experience preferred.
- Understand and comply with FERPA regulations.
- Employee must support the university’s mission statement and core values, which includes
having a firm commitment to living a Christian lifestyle in keeping with biblical models.
- Visual Abilities: read reports, create presentations and use a computer system.
- Hearing: hear well enough to communicate with co-workers, vendors, and students.
- Dexterity, grasping, feeling, write, type and use the telephone, copier, and computer systems.
- Mobility: open files and operate office machines; move between departments and attend meetings across campus.
- Talking: frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
- Lifting, pulling, pushing: exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Cognitive/Emotional: ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time.
This position is a full-time, non-exempt position in North Greenville’s Adult and Graduate Academic Services Office within the Student Services Department, located at the Tim Brashier Campus in Greer, SC. The Academic Advisor reports to the Associate Vice President for Adult and Graduate Academic Services.
Monday through Thursday, 8:30 a.m. – 5 p.m. and Friday, 8:30 a.m. – noon. Office hours are subject to change as deemed necessary.
This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.
Please submit your resume in the North Greenville University application below.
North Greenville University is a member of the South Carolina Baptist
Convention, and requires all faculty and staff to have a personal
relationship with Jesus Christ as Lord and Savior.