(864) 977-7000
 


UPDATE March 26: NGU extended the University Contingency Operations Plan to align with Govenor McMaster and the SC Department of Education. At the recommendation of the COVID-19 Response Team, and as supported by the senior administration, the new plan calls for adjustments to academic instruction, on-campus gatherings, employee work locations, visitation, food service, and on-campus housing.

March 26 - May 3

  • The Tigerville and Greer campuses remain closed to the public.
  • All in person instruction will continue to be offered in online format at least through the end of the Spring 20 semester. Details regarding any potential change to the manner in which summer courses are taught will be released no later than April 6, 2020.
  • The support of Tigerville and Greer campuses, as well as remote services, will be adjusted as needed to staff the continued modified operation of the University. Employees of the University will be given instruction and guidance through their senior administrator regarding schedules and work assignments.
  • All public events, including May commencement, are cancelled.  Degrees will be conferred on May 1 to candidates completing requirements; diplomas will be mailed to students immediately afterwards. Graduates will be given opportunity to participate in a special commencement ceremony during Homecoming 2020, the Fall 2020 commencement service, or the Spring 2021 commencement service. Details regarding commencement, including information regarding the availability of graduation fee refunds, will be communicated to graduates by the Registrar.
  • Housing and related services, including dining, will continue to be provided on a limited basis so long as it is feasible to do so. Residence Life policies and procedures will be modified in alignment with recommendations from the health care community and government leaders. Students currently in residential housing may choose to remain in housing or officially check out for the remainder of the semester. Students desiring to move back on campus should contact residence.life@ngu.edu as soon as possible; they must return to campus by April 3, 2020. Students who moved off campus over the last few weeks will be provided additional information related to the official check out process. More details, including modified housing policies and procedures, will be sent to all residential students via their ngu.edu email accounts within the next 24 hours.

University officials continue monitoring the latest developments with the U.S. coronavirus outbreak and its impact on University operations. Updates, and new information will be added as needed, and the community will be notified through NGUofficial@ngu.edu and posted on ngu.edu/covid-19.

The COVID-19 Response Team will continue to monitor guidelines and protocols as outlined by localstate, and national authorities, making recommendations to the senior administration regarding the ongoing operation of NGU.

The community is encouraged to look to God, and continue leaning on His strength as outlined by Dr. Steve Crouse in “Calm in the Midst of the Storm”.  

The information below provides additional details for NGU constituencies. Timed stamped notices of updates to this website will be listed here.

PAGE UPDATES: 

 

IT Updates (Current student Tigerville Campus Section) -  March 27- 12:50 p.m.

IT Updates (Employee Section) - March 27 - 5:16 p.m.

Younts Fitness Center (Current Tigerville Campus Section) - April 1 - 9:45 a.m.

Clinic Hours (Health Services Section) - April 1 - 12:40 p.m.

+ TIGERVILLE CAMPUS

 

Academic Transition 

Effective March 26, all NGU in-person class sessions are suspended. Instruction for these classes will resume through online delivery through May 3. Current online courses will continue through the Spring 2020 semester.

  • All in-person courses will be online until May 3.
  • Details regarding any potential change to how summer courses are taught will be released no later than April 6, 2020.
  • Students will have electronic access to the Library, the Math Lab, and the Writing Center.
  • Advising can still take place via Zoom. The same applies to other faculty-student meetings.
  • Students with questions about their courses should contact their instructors.

 

Campus Store

Campus store closed until May 3.

 

Campus Enhancement Services

Campus Enhancement Services will continue to keep the campus clean, sanitized, and maintained with limited crews. This includes servicing office and classroom buildings, housing, and outdoor spaces. The CES team will respond to requests as quickly as possible. For assistance, contact CES at 864-944-7162.

If emergency maintenance services are needed, please call Campus Security at 864-569-9689. All non-emergency maintenance requests will be addressed through our work order system (SchoolDude) once we return to campus.
 

Campus Security

Maintaining 24/7 patrol, Campus Security at NGU will continue to ensure a safe environment on campus. Each of NGU’s Campus Security officers are licensed by the South Carolina Law Enforcement Division (SLED) to hold the same powers and authority as deputy sheriffs in the state, including the authority to make arrests for misdemeanors and felonies. The NGU family should continue to contact Campus Security first for emergency assistance by calling 864-569-9689. For non-emergency assistance, call 864-977-7777.

 

Chapel 

Live Chapels are available on the NGU Chapel Facebook page on Mondays at 10 a.m. through April 13.

 

Dining Services 

Todd Dining Hall 7 days per week.                                          

    • Brunch 10:30 a.m. – 12:30 p.m.
    • Dinner 5:00 p.m. – 6:00 p.m.

Dining Hall will be rearranged for social distance seating. Food service will have a limited menu and no self-serve.

Einstein’s - Closed 

Chick-Fil-A - Closed

General Store and Papa John's

  • Monday - Saturday: 11 a.m. - 7 p.m.
  • Sunday: 1 p.m. - 7 p.m.
  • Self-serve drink stations and coffee will no longer be available. Gas station will operate as normal.
  • Papa John's will be take-out, drive-thru, or pick-up only. Dining area is closed.

Health Services

Please view Health Services tab below.

IT Services 

IT Services Operating Procedures

IT Services remains committed to supporting all of the platforms and services currently used in the delivery of academic instruction and regular operations of the university. To support the anticipated variability in student and faculty schedules we will modify our enhanced work shifts on March 27. IT staff will begin responding to requests by 8 a.m. and will be available until 8 p.m. each day (during this time of extended remote work through May 3, 2020). Because of specialization in our staff’s skill sets, not all requests can be met during these daily 12-hour schedules, but all effort will be made to enable your success in doing your academic or professional work.

IT Services will be operating daily (except for Sunday)

  • Monday –  Thursday -  One team will be working from 8:00 a.m. – 4:00 p.m. and another will be working from 1:00 p.m. – 8:00 p.m.
  • Friday - One team will work from 8:00 a.m. – 12:00 pm and another 12:00 p.m. – 4:00 p.m.
  • Saturday - A team will be available from 1:00 p.m. – 3:00 p.m.

Starting immediately, we will shift the primary means of support to remote assistance tools already in use by IT staff. Requestors must have internet access to allow the use of these tools. If you do not have internet access, requests can be made by calling the IT Services Help Desk.

All face-to-face support or hardware maintenance will be scheduled by IT personnel and on-campus pick up or drop off will be scheduled. The goal will be to limit direct physical contact and allow for the sanitization of all assets. No personal devices will be supported during this change in availability unless essential to the completion of your assigned work. If you know of a request with a specific time-sensitivity, please include that in your request and, when possible, give at least one business day notice.

Please make your requests by emailing helpdesk@ngu.edu or by creating a ticket at https://helpdesk.ngu.edu whenever possible as these are preferred methods and provide additional information that enables an expedited response. Calls to (864) 977-7272 will be answered in the order received. Because of reduced availability and access, please leave a detailed voicemail when necessary. Please include contact information and a summary of the problem for our staff. If your need includes an NGU assigned device, please include the ITS tag number, leave the device powered on and connected to the internet unless you are concerned about malware.

***Stay Alert and Stay Secure*** (Very important at this time.)

No IT Services staff will request your password in an email.  Additionally, no email request will ever be sent to you asking you to verify your account or supply personal information as means of continuing your IT support or services. Do not reply to these emails and notify the IT Help Desk immediately! If an offer sounds to good to be true it probably is. Do not migrate any communication to non-NGU email accounts (like a personal gmail account instead of an @ngu.edu email account) or any other communication channel not endorsed by your instructor or direct supervisor through trusted communication means.

 

Librar

Library Services will be operating remotely until May 3. The Hester Library will be closed, but all online resources and services will continue to be available to students. If you need assistance, please call (864) 977-7091 or email reference@ngu.edu.

The Center for Student Success will be operating remotely until May 3. If you need assistance, please call (864) 663-0165 or email css@ngu.edu.

For online library resources visit the Hester Memorial Library

 

Residence Life

The Office of Residence Life has asked that all residential students indicate their housing intention for the remainder of the semester. They have been instructed to complete an online form hosted on their portal. This form will allow them to indicate their housing intention for the remainder of the semester. 

Students will notice a hold on their account beginning today, March 26, 2020 that will be lifted after completion of the form. If the form is not completed by Sunday, March 29, 2020 their Blackboard account will be blocked.  This block will prevent students from accessing their course work. Completion of the form will immediately remove the block from their account. 

The form will only take a moment to complete. The Office of Campus Ministries and Student Engagement is honored to serve each student and is thankful for their attention to this matter. We continue to pray for the entire NGU community during this time.  


Student Athletics 

  • Conference Carolinas has canceled the athletic season.
  • No Countable Athletic Related Activities are permitted per NCAA Division II.
  • The Kelly Strength and Conditioning Center is closed for the remainder of the spring semester.
  • Younts Fitness Center and outdoor recreational spaces, including but not limited to, the outdoor basketball, sand volleyball courts, tennis courts, and game room are closed for the remainder of the spring semester.
  • The Athletic Training room is closed for the remainder of the spring semester.
  • The Athletic Staff is working on campus in support of university operations as needed.

 

Student Services 

Registration and Advising – Traditional undergraduate students should continue to connect with their academic advisor to gain clearance for registration for the summer and fall semesters. For additional information, please visit our Registration Information page.

Students on an F1 Visa – Students on an F1 visa should communicate with the NGU Registrar, Pam Farmer, regarding any change to their address or if they plan to move back to their country of residence to confirm any impact on their visa status. The Registrar’s Office is located on the second floor of the Donnan Administration Building.

Financial Aid & Billing Information – There will be no changes to financial aid and billing in transitioning students from in-person to online courses. Students that choose to move off campus will not receive any refunds for payments made toward room or meals. Students that still owe a balance to the university are still obligated to pay the balance in full. 

Student Workers 

Student workers should contact their supervisors about schedule changes.

Graduation

NGU is offering alternative opportunities for students to celebrate the completion of their degree. We invite students to consider participating in one of the following: a special ceremony during Homecoming 2020, Fall 2020 commencement, or Spring 2021 commencement. Information regarding the Homecoming ceremony will be provided at a later date.

The University will confer degrees and mail diplomas at the end of this semester to candidates completing program requirements. Students choosing not to participate in a future commencement ceremony will receive a refund of their graduation fee.

Please check your NGU email account for a link to an online form to confirm your permanent mailing address by May 1 to indicate your preference to participate in a future commencement.

 

+ GREER CAMPUS

 

Operational Hours

Greer Campus will be closed to the public until May 3. Faculty and Staff will continue to work remotely and are available through Blackboard and/or email.

 

Adult and Graduate Academic Transition

All in-person classes will be moved completely to our online Blackboard Platform until May 3. Online course work continues.

 

Adult and Graduate Academic Services

Adult and Graduate Academic Services will continued to be offered remotely.  Please contact Associate Vice President of Adult and Graduate Academic Services, Dr. Tawana Scott, for any needs at Tawana.Scott@ngu.edu.

 

Adult and Graduate Admissions

Adult and Graduate Admissions will continued to be offered remotely. Please contact the Director of Adult and Graduate Admissions, Maria Kithcart, for any inquiries at Maria.Kithcart@ngu.edu

 

Professional Development

At this time, all professional development seminars have been postponed, cancelled, or moved to a virtual format. 

 

PA Medicine 

PA students should follow the instructions communicated to them by the program. With any questions, please contact Dr. Hairr. 

 

Student Services

Students on an F1 Visa – Students on an F1 visa should communicate with the NGU Registrar, Pam Farmer, regarding any change to their address or if they plan to move back to their country of residence to confirm any impact on their visa status. The Registrar’s Office is located on the second floor of the Donnan Administration Building.

Financial Aid & Billing Information – There will be no changes to financial aid and billing in transitioning students from in-person to online courses. 

 

Campus Enhancement Services

Campus Enhancement Services will continue to monitor the Tim Brashier Campus and respond to requests as quickly as possible.

 

Campus Security

Campus Security at NGU will continue to ensure a safe environment on campus. Each of NGU’s Campus Security officers are licensed by the South Carolina Law Enforcement Division (SLED) to hold the same powers and authority as deputy sheriffs in the state, including the authority to make arrests for misdemeanors and felonies. The NGU family should continue to contact Campus Security at 864-569-9689 for emergencies. For non-emergencies call 864-977-7777. Greer Police Department will also be patrolling this campus.

Admissions – Daily Visit and Event Plans:


Individual Visits

  • Upon request, prospective students can connect with an Admissions Counselor by virtual connection through Zoom.
  • If you have an individual visit scheduled through the end of April, a counselor will be reaching out to you to reschedule.


Group Visits

  • Any on-campus group visits are currently suspended through May 3.
  • If groups desire, Admissions Counselors can connect virtually to offer an NGU Admissions presentation through Zoom. 


Overnight at NGU – Thursday, April 2 - Friday, April 3

  • Overnight at NGU currently scheduled for April 2-3 is cancelled. Students may register for another overnight stay during the Fall 2020 semester.
  • Any student currently registered for Overnight at NGU will be reimbursed for their registration fee and may also schedule a virtual Admissions meeting if desired.


Future Crusader Day - Saturday, April 18

  • Future Crusader Day will be modified into micro orientation events throughout the summer on May 18, June 22, and July 20. If students are unable to attend, self-serve options will be available.

Adult and Graduate Academic Services

Adult and Graduate Admissions will continue to be offered remotely. Please contact the Director of Adult and Graduate Admissions, Maria Kithcart, for any inquiries at Maria.Kithcart@ngu.edu 

Essential Personnel Policy

 

When an emergency is declared on campus (weather-related, national or state emergency, etc.), the Executive Leadership Council will review their employee rosters and determine the status of each employee in one of these categories; each employee will be notified of his / her status as quickly as possible:

On-Campus Essential: Employees who are expected to work on-campus physically throughout the duration of the emergency, as their positions and roles are necessary to the functioning of the university during the emergency.

Remote Essential: Employees whose positions and roles are essential to the functioning of the university during the emergency but whose jobs may be performed remotely (via computer, phone, etc.). They are requested to NOT report to campus during the duration of the emergency unless requested or unless their status is changed. These employees may be requested to perform limited duties on campus as needed.

Reserve Personnel: Employees whose roles are not essential during the emergency and who are not required to be present physically. They need to be on standby in case they are needed as circumstances may change or in case of a change in status.

  • Different emergencies will necessitate different categories for each employee.
  • The university reserves the right to change an employee’s status on a daily basis.
  • Typically, in an emergency situation, reserve personnel will be granted paid administrative leave. 

 

Phone Instruction for Remote Employees

 
If you want to check your messages on your office phone from off-campus: 

  • Step One: Call your office number. When you hear the voicemail, press *7.
  • Step Two: Enter your extension and dial #.
  • Step Three: Enter your pass code and dial #.
  • Step Four: Follow the prompts given.

 

New Operating Procedures in IT


IT Services Operating Procedures

IT Services remains committed to supporting all of the platforms and services currently used in the delivery of academic instruction and regular operations of the university. To support the anticipated variability in student and faculty schedules we will modify our enhanced work shifts on March 27. IT staff will begin responding to requests by 8 a.m. and will be available until 8 p.m. each day (during this time of extended remote work through May 3, 2020). Because of specialization in our staff’s skill sets, not all requests can be met during these daily 12-hour schedules, but all effort will be made to enable your success in doing your academic or professional work.

IT Services will be operating daily (except for Sunday)

  • Monday –  Thursday -  One team will be working from 8:00 a.m. – 4:00 p.m. and another will be working from 1:00 p.m. – 8:00 p.m.
  • Friday - One team will work from 8:00 a.m. – 12:00 pm and another 12:00 p.m. – 4:00 p.m.
  • Saturday - A team will be available from 1:00 p.m. – 3:00 p.m.

Starting immediately, we will shift the primary means of support to remote assistance tools already in use by IT staff. Requestors must have internet access to allow the use of these tools. If you do not have internet access, requests can be made by calling the IT Services Help Desk.

All face-to-face support or hardware maintenance will be scheduled by IT personnel and on-campus pick up or drop off will be scheduled. The goal will be to limit direct physical contact and allow for the sanitization of all assets. No personal devices will be supported during this change in availability unless essential to the completion of your assigned work. If you know of a request with a specific time-sensitivity, please include that in your request and, when possible, give at least one business day notice.

Please make your requests by emailing helpdesk@ngu.edu or by creating a ticket at https://helpdesk.ngu.edu whenever possible as these are preferred methods and provide additional information that enables an expedited response. Calls to (864) 977-7272 will be answered in the order received. Because of reduced availability and access, please leave a detailed voicemail when necessary. Please include contact information and a summary of the problem for our staff. If your need includes an NGU assigned device, please include the ITS tag number, leave the device powered on and connected to the internet unless you are concerned about malware.

***Stay Alert and Stay Secure*** (Very important at this time.)

No IT Services staff will request your password in an email.  Additionally, no email request will ever be sent to you asking you to verify your account or supply personal information as means of continuing your IT support or services. Do not reply to these emails and notify the IT Help Desk immediately! If an offer sounds to good to be true it probably is. Do not migrate any communication to non-NGU email accounts (like a personal gmail account instead of an @ngu.edu email account) or any other communication channel not endorsed by your instructor or direct supervisor through trusted communication means.

 

Tree of Life - Course Material Adoption 

 

Tree of Life Course Material Adoption continues. Please see the Butler Adopt instruction sheet for more details. Email Billy Watson at jwwatson@ngu.edu if you have questions or need help.

Preventative Measures

We strongly urge the entire NGU community to follow the Centers for Disease Control and Prevention (CDC) COVID-19 prevention measures, such as:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 65% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Additionally, recognizing the symptoms of COVID-19 is an important step in combating the spread of the illness. If you have a fever, cough, or shortness of breath, the Centers for Disease Control and Prevention recommends you seek medical attention.

 

Clinic

The clinic, staffed by a licensed Nurse Practitioner, will be available Mondays 1 p.m. - 5 p.m., Wednesdays and Friday from 8 a.m. - noon. This is available for use by NGU students, faculty & staff with ID. NGU is seeking to provide additional hours.

The service is provided free of charge. Lab work, prescription medication, or follow-up care is the responsibility of the patient.

The clinic is located at the corner of Hwy 414 & 253 (Mountain View Road). Parking is marked and can occur on location. Entrance is marked facing Hwy 253. 

 

Virtual Care

Seek medical care from your preferred medical care provider. South Carolina residents are eligible to use the Medical University of South Carolina virtual care service free of charge by using the code “covid19” at the payment portal.

 

Travel Advisory

For a current listing of the Level 3 areas please reference the CDC Level 3 Warning site. If you or someone you have been around has visited those countries, please complete this form. All medical information will be kept in confidence. 

 

Symptoms

Recognizing the symptoms of COVID-19 is an important step in combating the spread of the illness. If you have a fever, cough, or shortness of breath, the Centers for Disease Control and Prevention recommends you seek medical attention.

 

Reporting Cases

If you are an NGU student, faculty, or staff member and have been exposed to a confirmed case of COVID-19 or diagnosed with COVID-19 the University would ask that you complete the NGU Covid-19 Questionnaire.  Once you have completed the form an NGU Official will contact you with further information and instructions. 

 

Mental Health

It is understandable to feel uncertain or anxious during a public health crisis. For any NGU faculty, staff, or student struggling with anxiety, please fill out our Counseling Form. If you believe you are in a mental health crisis, please call campus security at 864-569-9689. 

 

Local Provider

Members of the NGU community seeking health care service in the Greenville, SC area can receive care from the following providers: 

All prospective student visits are suspended until May 3. Upon request, prospective students can connect with an Admissions Counselor by virtual connection through Zoom.

Effective March 26, outside visitation will be suspended through May 3, unless approved by NGU’s Senior Leadership Council.

NGU Chapels are available on the NGU Chapel Facebook page on Mondays at 10 a.m. through April 13.

For specific information on campus visits see the Prospective Students section above.