POSITION: DIRECTOR OF INFORMATION SYSTEMS AND BUSINESS APPLICATIONS
DEPARTMENT: INFORMATION TECHNOLOGY SERVICES
The ISBA Director position in Information Technology Services (ITS) at North Greenville University plays a key role in ensuring that information systems technology is adequately and appropriately used to support business processes and functions. The position is responsible for ensuring related technology projects meet business requirements and are delivered on time. In some cases, it be necessary to assume the role of project managers. This role will focus on the technological side of change, including changes to business processes. The ISBA Director also shares responsibility with functional project leaders for increasing employee adoption and usage.
This role will have management and supervisory responsibility for current related positions of programmer/developer and database administrator, as well as any future ISBA related roles within Information Technology Services. In addition, this role will work with staff across the university to succeed. The ISBA Director will work with the Chief Information Officer (CIO) to support leadership with respect to technology initiatives. Such support may include new technology consideration/adoption, assist with key staff transition periods which might impact departmental technology processes as needed, etc.
Understand role as an educator in Technology and Business Actively self-educate in higher education issues, policy, and strategy
Stay current with technology trends as it applies to the business of education and the practice of education. Lead the institution along with Director of Network and Desktop Services and CIO in identifying and implementing opportunities to improve the institution via information technology
Engage business and academic leaders in analyzing and improving processes supported by information technologies. Support the development of process models to serve as a foundation for renovation and innovation
Identify, recommend, and implement information systems to support the institution Identify opportunities for improvement, potential challenges, and obsolesce with respect to the application of information systems to the business of education
Apply structured methodologies and project activities Apply project management processes to implement business and technology projects
Support communication efforts Support the design, development, delivery, and management of communications.
Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders.
Support training efforts Provide input, document requirements, and support the design and delivery of training programs.
Other duties may include:
1. Complete change management assessments
2. Identify, analyze and prepare risk mitigation tactics
3. Identify and manage anticipated implementation challenges
4. Consult and support project teams
5. Support leadership
6. Assist and support managers and supervisors
7. Coordinate efforts with other directors and specialists
8. Evaluate and ensure user readiness
9. Manage stakeholder interests/concerns
10. Track and report issues
11. Define and measure success metrics and monitor change progress
Minimum Job Requirements
Bachelor's degree (technology major desired) with additional industry certifications as a plus
At least 3 years of progressively responsible and directly related experience.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Knowledge, Skills and Abilities Required
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in the institution
Must be a team player and able to work collaboratively with ITS/other depts
Acute business acumen and understanding of institutional issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Experience with business process modeling
Practitioners knowledge of Microsoft operating environments
Strong foundation in data and systems security principles
Supports NGUs mission statement and core values, commitment to a Christian lifestyle and character in keeping with biblical model
Technical Skills Requirements
Coding standards such as CSS
Reporting platforms such as SSRS PowerBI, Report Builder
Experience with Student Information Systems (Jenzabar J1 desired)
Visual Abilities: Read reports, create presentations and use a computer system.
Hearing: Hear well enough to communicate with co-workers, vendors, and students.
Dexterity, Grasping, Feeling, Write, type and use the telephone, copier, and computer systems.
Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions 75‐100% of the time.
This position is a full-time position in IT Services. The Information Systems and Business Applications Director reports to the CIO/VP for IT Services.
IT Services is open Monday through Thursday, 8:30 a.m. 5:00 p.m., and Friday 8:30 a.m. 12 p.m. Summer hours may vary. Office hours are subject to change as deemed necessary. Occasional work on Saturdays and evenings may be required.