(864) 977-7000



Students will be given Office 365 Office Pro Plus licensing and Office 365 email access as a part of our partnership/licensing agreements with Microsoft.  Each Student will receive FIVE (5) licenses to use for installations on personal devices, including mobile platforms like Apple’s iOS or Google’s Android.  Mobile applications must be acquired from that platforms app store and as of this writing are available at no cost.  See Office 365 for more information for mobile devices. To install Office 365 on your laptop or desktop, sign into your NGU email and click on the Office 365 button in the upper left-hand corner.


Malware Protection

We recommend that students maintain a subscription with an antivirus provider to be protected. Review Lifehacker to better understand how a virus can affect your computer. If you do not already have malware protection software, click on one of the following links to download free software:

Microsoft Security Essentials – If you follow this link, you will be led to the Microsoft Security Essentials website. Microsoft Security Essentials will protect your computer from viruses, spyware, and other malicious software. Microsoft Security will always be running in the background of your computer, so if a virus presents itself on your computer, Microsoft Security will prevent anything from happening to your computer. Microsoft Security Essentials is free and can be downloaded to your computer from the link above.

– This link will lead you to the Malwarebytes website. Malwarebytes will scan your computer for any type of malware including viruses, worms, Trojans, and many other types of malware. Malwarebytes will then remove the malware from your computer. This service is also available for free by following the link above.

Note: Malwarebytes is just a program that you can use to scan your computer for any malware. It is necessary for you to have some kind of security system that will run on your computer at all times such as Microsoft Security Essentials or another malware protection software. For maximum protection of your computer, Microsoft Security Essentials and Malwarebytes can both be used. 

To help prevent your computer from getting malware, do not open e-mail attachments from an unknown sender. This could compromise your computer as well as your friends' computers.
Also, never give your Crusader ID or password to anyone via email. No one at North Greenville should ever ask for this information via email. If you receive an e-mail asking you to reply with this information, delete the e-mail without replying. It is also important that you install Windows or Apple updates on your computer weekly. This will keep your computer up to date and help keep it from slowing down.

Wireless Internet Access


Crusader Connect is the wireless SSID designated for student use. Crusader Connect is an encrypted connection which is an important security safe-guard when wireless is used for access to sites that require authentication. The password is "crusader" (all lower case). The password is no secret; we want everyone to know it. The password is not the security, it is the method for implementing encryption.

For Android, Windows, and OSX users, simply connect to the new SSID and enter the password when prompted.

If you need assistance in connecting to Crusader Connect, please contact the Help Desk at 864-977-7272.

Internet Acceptable Use Policies

High-speed Internet services are provided by NGU and should be used to support the mission and purposes of the university.


  • Web site filtering is performed to block Internet sites that are offensive, malicious, bandwidth intensive, illegal or unethical.Websites in categories that will be blocked include but are not limited to the following: adult content, gambling, hacking, audio/video streaming, pornography, tastelessness, sexuality and violence.
  • It is a violation of the Internet Acceptable Use Policy for any student to bypass or attempt to bypass the Web content filtering controls used on the NGU network. 

  • If a particular website is blocked and a student needs access to this site as part of their for approved academic purposes, a request to unblock the site must be sent to the ITS Help desk by the student’s professor.  Requests will be considered on a case-by-case basis. 

  • The Director of ITS will review the request and ultimate approval to unblock a site will come from the Vice President for Academics. 

  • Gaming is restricted to evening and weekend hours only.  Students are advised to use wired connections to gain maximum performance and preserve wireless bandwidth for other purposes.  Students must not attempt to bypass content filtering or band restrictions for the purpose of playing games that violate the University’s content policy or supported hours.

Password Issues 


If you are having difficulties getting into your Crusader Accounts, you can use the Password Manager to reset your password. 

You must register at https://sos.ngu.edu/_sso/IVS/PasswordReset.aspx before you will be able to use the password reset manager. To register with the site, enter your Crusader ID and password, and then choose five security questions to answer. Make sure you choose questions and answers that you will remember. After choosing these questions you will be enrolled into the password manager.

Password Reset:

When resetting your password, you must answer three of your security questions. The site will allow you to choose your password based on the password requirements. If you know your current credentials, you will be able to change your password. Enter your credentials and change your password based on the password requirements*. Also, know that if you reset your password, the password for email and Student Portal will be changed. Your Blackboard password will not change. You will have to change your Blackboard password on the Blackboard website (ngu.blackboard.com).

*Password Requirements: Your password must be at least 8 characters long with at least one capital and one lowercase letter along with at least one number or special character. It cannot contain your name, and you cannot use one of your previous passwords. After re-setting or changing your password you must wait two days before changing it again. If you run into any problems you can call the Helpdesk at 864-977-7272.




North Greenville uses the Crusader email account for any communication we feel is important to students. Professors use your crusader email to communicate with you, and when professors communicate through Blackboard, the communication goes to your Crusader email account. Also, if any of the faculty and staff at the University need to communicate with the students, they email all of the Crusader email accounts. Therefore, it is very important that you are checking your Crusader email account. You do not want to miss any important updates from your professors or other faculty members of North Greenville University.

Make sure to empty your deleted messages box every few weeks so your mailbox does not get too full. When you do not delete any messages, your mailbox will fill up in about six months. If your mailbox is full, you will not be able to receive any emails. If you are having problems receiving email, make sure your mailbox is not full before calling the helpdesk. 


Email on iPhone


To set up your email on your Apple iPhone, follow the steps on the following PDF. If you follow each step carefully, you should have no problem setting up your email on your iPhone. 

*Graduates: If you would like to keep your Crusader account after graduation, please provide IT Services with an alternate e-mail address. We will forward your mail to you, although you will no longer be able to log into your inbox.


E-Mail Acceptable Use Policy

E-mail services are provided by NGU and should be used to support the mission and purposes of the University.

a. E-mail services may be used for incidental personal purposes provided such use:

  • Does not directly or indirectly interfere with the operations or e-mail services of the University
  • Does not burden the University with noticeable incremental cost
  • Does not interfere with the e-mail user’s employment or other obligations to the University.

b. Students are not permitted to send e-mail solicitations and must not forward e-mail chain letters to any person, on or off campus, except to forward a message to the ITS Department.

c. Only authorized employees may send broadcast e-mail messages. Unauthorized users are specifically prohibited from using the University’s Address Book to harvest e-mail addresses for bulk e-mail purposes. Requests to send broadcast e-mail messages may be submitted to Student Services.

d. Students should be aware of the following:

  • E-mail is less private than users may anticipate.
  • Deleted e-mail may persist on backup facilities and thus be subject to disclosure under state and federal law.
  • E-mail stored on University equipment, whether or not created on University equipment, constitutes a University record subject to disclosure.
  • The University cannot protect users from receiving all e-mails they may find offensive.
  • Students are strongly encouraged to use the same personal and professional courtesies and considerations in e-mail as they would in other forms of communication. 


Student Portal


The Student Portal is an information web site that provides students with access to their information, course schedules, degree audit, transcripts, billing, financial aid, online documents, course content, grades, and more. Use your Crusader ID and password to log in.


Portal Services


Although you can view and print your transcript from the portal, these transcripts are unofficial and cannot be used for proof of academic work. To obtain an official transcript (with a seal) contact the Registrar's office.

You can use the student portal to view and print your class schedule. Always check the on-line schedule the first day of the term to verify time and location. You can access this on the portal home page.

Student Account Statements
North Greenville University utilizes the Student Portal for statement of account and online payments. On the student portal, my.ngu.edu, you will log in to your account at the top of the webpage using the log in credentials. You will need to select the student tab, then student accounts and my account balance. You will be able to print a statement in pdf format as well. You will also be able to choose make a payment or choose a payment plan.

North Greenville University students are be required to "accept" or "decline" their financial aid award package. Students will use MyFinAid Portal to view their financial aid information and interact with the NGU Financial Aid Office. Students will also have the ability to change loan amounts through this portal and view/obtain missing documents.  Follow this link for more information click Financial Aid and click “Applying for Financial Aid” tab.

My Grades:
The My Grades page shows mid-term and final grades for each term. Grades will not be mailed. All students are required to evaluate every course before taking their exams at the end of each semester. You will find the course evaluations under Students, Advising and Registration, My Grade Report. Click Select Term.


Library Databases (EZProxy)


Hester Memorial Library provides a number of research databases. These databases are available to students, faculty, staff, and alumni. Access is granted through EZProxy using an active Crusader account.




Blackboard is an online course management system. Professors may use Blackboard exclusively in online classes or to supplement traditional class assignments. Use your Crusader ID to gain access. Although the initial log in information is the same, your Blackboard password can be changed independently from your e-mail account. Unless you registered late, your Blackboard account should be ready the first day of classes. If your class is not showing in Blackboard, contact your teacher to make sure he or she has made the class available to all students before you contact the help desk. For technical assistance, please contact the Help Desk. Training and tutorials are available on our Blackboard Tutorial. These tutorials can walk you through the basics needed for most courses using Blackboard. Questions about classes and assignments should be directed to your professor.


Student printers are located in Hester Memorial Library (upper and lower levels), Foster Commons, Brissie Language Lab, and Crain 229. These printers are automatically added to your profile Printers folder at login. There is no need to add printers to the Printers folder.

There are also two coin-operated copy machines on each level of the library building. 

There is a $.05 charge for each page printed, and this accounting is done via the student Crusader ID. New students are granted a $1.50 credit (30 pages) in their first term; thereafter, the student must fund their printer account using Print Manager with an ATM or Credit Card ($10 minimum). Because you are a new student, you must print at least one page before you can add funds to your printing account. Unused credit will not be refunded when you graduate or withdraw.

Printing FAQs 

How do I know how many copies I have left?

Each time a document is printed, a message appears from the System Tray (systray) in bottom right of the screen showing the remaining balance in your account. You can click on the icon in the systray to see your remaining balance.

What if I don't use all the money in my account before the semester ends?

Credit balances will carry over from semester to semester. However, credit balances will not be refunded when you graduate or withdraw.

Computer Labs


Use your Crusader ID and password to log into university computers. Computers are available in the Hester Memorial Library and computer labs in Foster (PC), Crain (PC), Runion (MAC), and Tingle (MAC). There are also computers in the Writing Center and Language Laboratory in Brissie.

Lab hours:

  • Hester Memorial Library: See Library Hours
  • Foster: Mon.-Sat. 7a.m.-12 a.m.; Sun. 1 p.m.-12 a.m. 

  • Crain: Mon-Fri. 7 a.m.-6 p.m. 
  • Tingle: Mon-Fri. 7 a.m.-6 p.m.  
  • Runion: Mon-Fri. 7 a.m.-6 p.m. 
  • Language Lab: See schedule in Brissie 4

*Note: These are the schedules for the computer labs. However, computer labs are sometimes used as classrooms during the day. You will have to find times to use the computer labs when they are not being used for classes. The library computers are available for use whenever the library is open. You can click here to see the library schedule.

The ITS Help Desk provides computing device services to students to do virus removal, software installs, and minor repairs. You can enlist our services in several ways:

  • Students can begin scheduling appointments at the Help Desk starting the second Monday after the semester begins* through the week prior to exam week. Appointments are made on a first-come first-serve basis. Service appointments are offered Monday through Thursday. We do not service personal devices on Friday.
  • Use the web form at helpdesk.ngu.edu.
  • Send an email to helpdesk@ngu.edu using your Crusader email address. 

  • Call the Help Desk at (864) 977-7272 during business hours.
  • Visit The New IT Service Building - located at the corner of Foster Circle and Boulevard Avenue.  

**If you have an emergency before the second Monday of the semester, contact the Help Desk. We will try to help as time is available.
*We cannot provide support or guarantee service for mobile devices at this time.  

*If you have any problems after our hours of operation, please notify the Resident Assistant in your dorm. 




Monday - Thursday: 8:30 a.m. - 5:00 p.m.

Friday: 8:30 a.m. - 12:00 p.m.