Department: Student Services
NGUcentral is an initiative within the North Greenville University community to enhance student experience and satisfaction by providing exemplary customer service in providing one location that assists students with registration, bill payment, transcript requests, financial aid information, scheduling, etc.
The NGUcentral Associate provides front-line customer service to students, alumni, staff, faculty, and guests.
NGU in creating a professional, welcoming, and helpful environment by
providing excellent customer service in person, on the phone, and in
with retention and student satisfaction efforts by connecting students
with information and resources to navigate the administrative needs of
their student experience.
NGU students by troubleshooting registration issues, providing forms,
printing unofficial transcripts, and updating student information.
with Student Accounts, Financial Aid, and Academic Records regarding
student portal issues and in answering general student questions related
to these areas.
the billing, payment arrangements, and financial clearance process for all
students each semester.
the Student Services department as needed.
- Bachelor’s degree preferred.
- Excellent interpersonal and communication skills to handle a
variety of student issues and concerns.
- Ability to organize, prioritize and problem solve in an
environment where frequent interruptions are common.
- Ability to follow through with tasks.
- Computer literacy and knowledge of Microsoft Word and Excel.
- Familiarity with Higher Education Administration policies and
- At least one year of university services experience preferred.
- Understand and comply with FERPA regulations.
- Experience in customer service banking or retail preferred.
- Employee must
support the university’s mission statement and core values, which includes
having a firm commitment to living a Christian lifestyle in keeping with
This position is a full-time, non-exempt position in North Greenville University’s Student Services Department. The Associate reports to the NGUcentral Manager.
Student Services is open Monday through Thursday,
8:30 a.m. – 5 p.m. and Friday, 8:30 a.m. – noon. Office hours are subject to
change as deemed necessary.
No travel is required.
This job description in no way states or implies that these are the
only duties to be performed by the employee. S/he will be required to
follow any other instructions and to perform any other duties as
requested by his or her supervisor.
Please submit your resume in the North Greenville University application below.