Tim Brashier Campus to Host Greer Chamber Seminar
North Greenville University is pleased to present a seminar focusing on providing outstanding customer service to be held on Thursday, June 21 from 8:00 a.m. to 12:30 p.m. at its Tim Brashier Campus located at 405 Lancaster Avenue in Greer.
The event, titled “Great Customer Service Assumes Great Leadership,” is sponsored by the Greater Greer Chamber of Commerce for Chamber members as well as local business people. The seminar will feature the following relevant topics: defining your organization’s brand, developing ways to be fully engaged with every customer, and determining strategies for building a referral based business. With the sponsorship of the Greater Greer Chamber of Commerce, this informative seminar is offered at a discounted rate of $100, which includes breakfast, lunch, and learning materials.
Keynoting the seminar is Jason Young from Atlanta, GA. Young is a hospitality, leadership, and emotional intelligence coach and communicator. He works with leaders in numerous churches and companies, including Ford Motor Company, Life Church, and Chick-fil-A. He is also the director of guest experience at North Point Ministries, a nationally known network of churches with 36,000 people in average weekly attendance. Young is the author of “The Come Back Effect,” which focuses on how hospitality can compel guests to return to a church or business. He is also a NGU alumnus. Young’s segment explores ways to give customers intention and attention.
In addition, two of our local business leaders will be joining Young and sharing from their wealth of expertise at this event.
In his over 30 years with Chick-fil-A, Greer’s owner and operator Bill Tyler has had numerous opportunities to study effective leaders and hospitality professionals. His passions revolve around developing leaders within organizations to understand the integration of servant leadership and great hospitality. For the past 27 years, Tyler has served in three different churches as a bi-vocational worship pastor. Moreover, he is presently serving as chairman of NGU’s Board of Trustees. Tyler’s segment focuses on the principles of defining the organizational brand.
Also, Mandie Boyd, who began her career in real estate in 2007 at The Cliffs Communities. In 2010, she branched into the Greenville real estate market. She and her husband, Justin, launched the Boyd Team in 2013. The Boyd Team achieved an impressive $20 million in real estate sales, and they accomplished this through increasing their referral base from 30 percent in 2015 to over 70 percent in three short years. Their team mission focuses on serving others genuinely and working hard purposefully. In addition to their service as real estate agents, the Boyds donate a portion of all closing proceeds to six local charities. Mandie’s segment examines ways to build leads through referrals.
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