Student Computers and Virus Protection
If you plan to bring a computer with you, almost any PC or MAC purchased in the last two years will be suitable. We support wireless protocols b, g, and n. Wireless is available in all academic buildings and residence halls. Wireless is also available in some outside areas.
Check with your advisor to see if there is a software requirement for your major. For the majority of students, we recommend using Microsoft Office.
As an alternative, Apache OpenOffice is the free open-source productivity suite that rivals Microsoft's Office suite, the business world's standard. OpenOffice is compatible with most Office documents and many other file types. Like Office, it's a collection of powerful tools, but you don't have to install all its modules. The latest version of OpenOffice supports Windows 8. Read more at OpenOffice.org.
We also recommend that students maintain a subscription with an antivirus provider to be protected. Review Lifehacker to better understand how malware can affect your computer. If you do not already have malware protection software, click on one of the following links to download free software:
Microsoft Security Essentials - If you follow this link, you will be led to the Microsoft Security Essentials website. Microsoft Security Essentials will protect your computer from viruses, spyware, and other malicious software. Microsoft Security will always be running in the background of your computer, so if a virus presents itself on your computer, Microsoft Security will prevent anything from happening to your computer. Microsoft Security Essentials is free and can be downloaded to your computer from the link above.
Malwarebytes - This link will lead you to the Malwarebytes website. Malwarebytes will scan your computer for any type of malware including viruses, worms, Trojans, and many other types of malware. Malwarebytes will then remove the malware from your computer. This service is also available for free by following the link above.
Note: Malwarebytes is just a program that you can use to scan your computer for any malware. It is necessary for you to have some kind of security system that will run on your computer at all times such as Microsoft Security Essentials or another malware protection software. For maximum protection of your computer, Microsoft Security Essentials and Malwarebytes can both be used.
To help prevent your computer from getting malware, do not open e-mail attachments from an unknown sender. This could compromise your computer as well as your friends' computers.
Also, never give your Crusader ID or password to anyone via email. No one at North Greenville should ever ask for this information via email. If you receive an e-mail asking you to reply with this information, delete the e-mail without replying.It is also important that you install Windows or Apple updates on your computer weekly. This will keep your computer up to date and help keep it from slowing down.
Wireless Internet Access
CrusaderConnect is the wireless SSID designated for student use. CrusaderConnect is an encrypted connection which is an important security safe-guard when wireless is used for access to sites that require authentication. The password is "crusader" (all lower case). The password is no secret; we want everyone to know it. The password is not the security, it is the method for implementing encryption.
For Android, Windows, and OSX users, simply connect to the new SSID and enter the password when prompted.
If you need assistance in connecting to CrusaderConnect, please contact the Help Desk at 864-977-7272
Internet Acceptable Use Policies
High-speed Internet services are provided by NGU and should be used to support the mission and purposes of the university.
a. Web site filtering is performed to block Internet sites that are offensive, malicious, bandwidth intensive, illegal or unethical. Web sites in categories that will be blocked include but are not limited to the following: adult content, gambling, hacking, audio/video streaming, pornography, tastelessness, sexuality and violence.
b. It is a violation of the Internet Acceptable Use Policy for any student to bypass or attempt to bypass the Web content filtering controls used on the NGU network.
c. If a particular website is blocked and a student needs access to this site as part of their for approved academic purposes, a request to unblock the site must be sent to the ITS Helpdesk by the student’s professor. Requests will be considered on a case-by-case basis.
d. The Director of ITS will review the request and ultimate approval to unblock a site will come from the Vice President for Academics.
e. Gaming is restricted to evening and weekend hours only. Students are advised to use wired connections to gain maximum performance and preserve wireless bandwidth for other purposes. Students must not attempt to bypass content filtering or band restrictions for the purpose of playing games that violate the University’s content policy or supported hours.
What is a Crusader ID?
Upon paying the deposit or registering for classes, new students are assigned a Crusader ID. Your Crusader ID is a combination of letters and numbers that is used to access NGU computers, networks, and webpages.
Your Crusader ID is used for your email, Blackboard, and Student Portal.
Where can I find my Crusader ID?
If you are a first time student at North Greenville, your Crusader ID is a combination of your last name and the last four digits of your Student ID number (Ex. wayne1234).
*If your last name exceeds 11 letters, it will be shortened so your Crusader ID is no longer than 15 characters.
*If your last name contains punctuation or special characters, they are taken out in your Crusader ID.
If your account was created before January 19 of 2013, your username is a combination of your last name and the last three digits of your student ID number (Ex. wayne123).
If you are returning to North Greenville after a few years, and you did not get an email telling you that an account was created for you, call the help desk at 977-7272 so they can help you recover your email credentials.
PasswordsPLEASE do not ever give your password to anyone.
Where can I find my password for my Crusader ID?
Your password begins with the first three (3) letters of your last name*, with the first letter capitalized, and last five (5) digits of your Social Security Number**. Example (Mon23344)
*If the length of your last name is three (3 ) letters or less, the first three (3) letters of your first name will be used instead. The first letter will still be capitalized.
**If we have no Social Security Number on record, or there was no Social Security Number on record at the time your Crusader Account was created, the last five (5) digits of your Student ID will be used instead.
How can I change my password if I have a hard time logging onto my NGU sites?
You must register at password.ngu.edu before you will be able to use the password reset manager. To register with the site, enter your Crusader ID and password, and then choose five security questions to answer. Make sure you choose questions and answers that you will remember. After choosing these questions you will be enrolled into the password manager.
If you are having problems logging into your email, student portal, or your account on a campus computer, use the Self-Service Password Reset site to reset your password.
When resetting your password, you must answer three of your security questions. The site will allow you to choose your password based on the password requirements. If you know your current credentials, you will be able to change your password. Enter your credentials and change your password based on the password requirements*. Also, know that if you reset your password, the password for email and Student Portal will be changed. Your Blackboard password will not be changed. If you would like to change your Blackboard password, you will have to go to the Blackboard website.
*Password Requirements: Your password must be at least 8 characters long with at least one capital and one lowercase letter along with at least one number or special character. It cannot contain your name, and you cannot use one of your previous passwords. After re-setting or changing your password you must wait two days before changing it again. If you run into any problems you can call the Helpdesk at 864-977-7272.
All students of North Greenville University are given an email address when accepted to the University. Your email address is your username plus our domain. (Ex. email@example.com)
North Greenville uses the Crusader email account for any communication we feel is important to students. Professors use your crusader email to communicate with you, and when professors communicate through Blackboard, the communication goes to your Crusader email account. Also, if any of the faculty and staff at the University need to communicate with the students, they email all of the Crusader email accounts. Therefore, it is very important that you are checking your Crusader email account. You do not want to miss any important updates from your professors or other faculty members of North Greenville University.
Make sure to empty your deleted messages box every few weeks so your mailbox does not get too full. If your mailbox is full, you will not be able to receive any emails. If you are having problems receiving email, make sure your mailbox is not full before calling the helpdesk.
Email on iPhone:
To set up your email on your Apple iPhone, click here to see detailed instructions. If you follow each step carefully, you should have no problem setting up your email on your iPhone.
E-Mail Acceptable Use Policy
E-mail services are provided by NGU and should be used to support the mission and purposes of the University.
a. E-mail services may be used for incidental personal purposes provided such use:
- Does not directly or indirectly interfere with the operations or e-mail services of the University
- Does not burden the University with noticeable incremental cost
- Does not interfere with the e-mail user’s employment or other obligations to the University.
b. Students are not permitted to send e-mail solicitations and must not forward e-mail chain letters to any person, on or off campus, except to forward a message to the ITS Department.
c. Only authorized employees may send broadcast e-mail messages. Unauthorized users are specifically prohibited from using the University’s Address Book to harvest e-mail addresses for bulk e-mail purposes. Requests to send broadcast e-mail messages may be submitted to Student Services.
d. Students should be aware of the following:
- E-mail is less private than users may anticipate.
- Deleted e-mail may persist on backup facilities and thus be subject to disclosure under state and federal law.
- E-mail stored on University equipment, whether or not created on University equipment, constitutes a University record subject to disclosure.
- The University cannot protect users from receiving all e-mails they may find offensive.
- Students are strongly encouraged to use the same personal and professional courtesies and considerations in e-mail as they would in other forms of communication.
Student Portal can be used for the following purposes:
Although you can view and print your transcript from the portal, these transcripts are unofficial and cannot be used for proof of academic work. To obtain an official transcript (with a seal) contact the Registrar's office.
You can use the student portal to view and print your class schedule. Always check the on-line schedule the first day of the term to verify time and location.
My Ledger will show all charges and credits to your account that have been received by the business office. It may not reflect charges and credits that are pending such as loans. You can also use My Ledger to pay your bill online. Be sure to click on the My Financial Aid link to review pending aid.
The My Grades page shows mid-term and final grades for each term. Grades will not be mailed. All students are required to evaluate every course before taking their exams at the end of each semester. You will find the course evaluations on the My Grades page on Student Portal.
Check the student portal for your chapel seating assignment and your mailbox number.
Blackboard is an online course management system. Professors may use Blackboard exclusively in online classes or to supplement traditional class assignments. Use your Crusader ID to gain access. Although the initial log in information is the same, your Blackboard password can be changed independently from your e-mail account. Unless you registered late, your Blackboard account should be ready the first day of classes. If your class is not showing in Blackboard, contact your teacher to make sure he or she has made the class available to all students before you contact the help desk. For technical assistance, please contact the Help Desk. Training and tutorials are available here. These tutorials can walk you through the basics needed for most courses using Blackboard. Questions about classes and assignments should be directed to your professor.
Student printers are located in Hester Memorial Library (upper and lower levels), Foster Commons, Brissie Language Lab, and Crain 229. These printers are automatically added to your profile Printers folder at login. There is no need to add printers to the Printers folder.
There are also two coin-operated copy machines on each level of the library building.
There is a $.05 charge for each page printed, and this accounting is done via the student Crusader ID. New students are granted a $1.50 credit (30 pages) in their first term; thereafter, the student must fund their printer account using Print Manager (printing.ngu.edu) with an ATM or Credit Card ($10 minimum). Because you are a new student, you must print at least one page before you can add funds to your printing account. Unused credit will not be refunded when you graduate or withdraw.
How do I know how many copies I have left?
Each time a document is printed, a message appears from the System Tray (systray) in bottom right of the screen showing the remaining balance in your account. You can click on the icon in the systray to see your remaining balance.
What if I don't use all the money in my account before the semester ends?
Credit balances will carry over from semester to semester. However, credit balances will not be refunded when you graduate or withdraw.
Use your Crusader ID and password to log into university computers. Computers are available in the Hester Memorial Library and computer labs in Foster (PC), Crain (PC), Runion (MAC), and Tingle (MAC). There are also computers in the Writing Center and Language Laboratory in Brissie.
- Hester Memorial Library: See Library Hours
- Foster: Mon.-Sat. 7a.m.-12 a.m.; Sun. 1 p.m.-12 a.m.
- Crain: Mon-Fri. 7 a.m.-6 p.m.
- Tingle: Mon-Fri. 7 a.m.-6 p.m.
- Runion: Mon-Fri. 7 a.m.-6 p.m.
- Language Lab: See schedule in Brissie 4
*Note: These are the schedules for the computer labs. However, computer labs are sometimes used as classrooms during the day. You will have to find times to use the computer labs when they are not being used for classes. The library computers are available for use whenever the library is open. You can click here to see the library schedule.
The ITS Help Desk provides computing device services to students to do virus removal, software installs, and minor repairs. You can enlist our services in several ways:
- Students can begin scheduling appointments at the Help Desk starting the second Monday after the semester begins* through the week prior to exam week. Appointments are made on a first-come first-serve basis. Service appointments are offered Monday through Thursday. We do not service personal devices on Friday.
- Use the web form at helpdesk.ngu.edu.
- Send an email to firstname.lastname@example.org using your Crusader email address.
- Call the Help Desk at (864) 977-7272 during business hours.
- Visit the Help Desk in Donnan Administration room 210.
*If you have an emergency before the second Monday of the semester, contact the Help Desk. We will try to help as time is available.
*We cannot provide support or guarantee service for mobile devices at this time.
Hours of Operation
Monday – Thursday
8:30 am – 5:00 p.m.
8:30 am – 12:00 p.m.
*If you have any problems after our hours of operation, please notify the Resident Assistant in your dorm.