Campus Safety and Security Moves Services to LiveSafe App
Posted on: August 14, 2023
Tigerville, SC–North Greenville University’s (NGU) Office of Campus Safety and Security is utilizing a new smartphone application to improve service calls on campus.
Providing a selection of both emergency and non-emergency reporting options, Major Stephen Carlson said the LiveSafe app is an essential download for all students, faculty, and staff members.
“The old service was slow, clunky and not user-friendly,” he said. “It also wasn’t connected to 911 services, so if you called that number in an emergency, all they could do is tell you to hang up and call 911. Now, our dispatch is directly connected to 911.”
Carlson said establishing the app as the primary reporting method on campus has already enhanced communication.
“Once a request comes in, we’re able to message back and forth with the individual and leave notes. It serves as a tracking method for our response to calls,” Carlson said. “It also gives us a communication method to send notifications to people on campus. If an event occurs on or near campus, we can send a notification out to anyone who has the app with instructions.”
While the telephone number for Campus Safety and Security remains in service, the office is seeking to route all service requests through the LiveSafe app.
“The 977.7777 number still exists, but we’re hoping to use that more for general information rather than service requests,” Carlson said. “We’re shooting to have 99 percent of people come to the app for service.”
The LiveSafe app is available on iOS and Android devices. Once downloaded, the user will be asked to confirm their email and provide contact information.
Once a user subscribes to North Greenville University on LiveSafe, they will be able to access a range of non-emergency service request options, such as lockout, suspicious activity, violence/assault, harassment/bullying, mental health/self-harm, injury/medical, explosion/fire, hazardous conditions, integrity, theft/vandalism, ADA mobility services, suspicious package, vehicle accident, motorist assistance, and parking issues. The app also includes emergency options and a direct link to 911.
“If there’s an emergency, you should still call 911,” Carlson said.
To download the app, visit go.ngu.edu/download-livesafe.